Frequently Asked Questions
How long does it take to complete my laundry order?
Can turnaround times ever change?
Will my clothes be mixed with other customers’ laundry?
Do I need to separate my laundry before pickup?
Do you follow garment care labels?
Do you guarantee stain removal?
What detergent and products do you use?
Can I request specific wash settings?
Where should I leave my laundry for pickup?
Can I receive delivery if I’m not home?
How late can I schedule a pickup or delivery?
What if I need to reschedule?
How is my laundry weighed?
Is there a minimum order?
How do I estimate how many pounds of laundry I have?
What happens if my payment fails?
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